Nortel has a number of solutions for call centers that are designed to make running these systems simpler and more productive. From Agent Greeting for simple call handling to the BCM 50 and Picture Archive Communications System (PACS) migration, Nortel offers a comprehensive portfolio of contact center products and support solutions. These solutions are tailored to the needs of your business and will help you reach your goals. So, what do you need to know about Nortel Houston products?
Nortel CS 2100
Nortel CS 2100 support solutions are available to customers worldwide. A CS2100 phone has a large number of features, and the Ribbon CS2100 upgrade adds even more. With a new release of its Application Server (AS), Ribbon CS2100 now integrates with Smart Office unified communication client portfolio, industry-leading SIP phones, and webRTC gateways to deliver richer communications across the web and mobile apps.
Nortel Business Communication Manager (BCM) 50
For small businesses looking for a complete communications solution, the Nortel Support BCM 50 is an excellent choice. Its advanced capabilities include robust telephony, voice messaging, IP networking, Internet / intranet access, skills-based routing, and an integrated router. The system also offers scalability, so it can grow with your business. With a simple, easy-to-use software application, BCM 50 lets you set up and manage your business’s phone system without any special skills.
Nortel Picture Archive Communications System (PACS)
The PACS protocol is a network standard that allows doctors to communicate images of a patient with other physicians and healthcare professionals. PACS data can be exchanged at the study, series, and image levels. The user requests images from a PACS server using a C-MOVE request. The destination is identified by the application entity title in the request. After retrieving the desired image, the user receives a notification via email.
Nortel CS 2100 migration solution
GENBAND is a Nortel partner that offers a seamless migration path to the company’s next-generation UC and IP capabilities. Using a cloud-based platform, this solution allows customers to leverage their existing CS 1000 investments and enjoy the latest features of a NextGen UC system. Kandy Business Solutions is another Nortel partner that offers a comprehensive range of communications services, including Cloud PBX, Collaboration, Contact Center, and SIP Trunking.
Nortel CS 2100 maintenance package
The maintenance package for Nortel CS 2000 and CS 2100 phone systems comes pre-configured for IP Phones. The software comes with a wide range of features and supports a variety of communication protocols. CS 2000/CS 2100 phones can be configured with a variety of out-dialling features such as play on phone, transfer, and local dialing. If you require the G.729 codec, you can purchase it separately from an Esna Officelinx dealer. The latest versions of the system also support inband DTMF connections.
Nortel’s history of accounting fraud
Despite the company’s history of accounting fraud, Nortel’s financial statements continue to be a mixed bag. Initially, the company’s executives used accounting reserves to manipulate the company’s earnings. They released $80-million in reserves in the first quarter of 2003, which was later reversed during a restatement of Nortel’s books. Although the release was not material, it nonetheless affected Nortel’s bonus plan.